Welcome to the First Ascent Blog.

Here at First Ascent we try hard to help people out as quickly as possible when it comes to warranty issues, spare parts and general technical problems. By way of thanks, we often receive lots of grateful e-mails from people showing off bits of our kit in various exotic locations. This e-mail and photo from Maciej Swiatczak stood out in particular to us, enjoy!   "Hi Lindsay,I have just returned to the UK (after cycling abroad for several weeks) and found out that I had received some replacement products for my faulty items. Thank you very much for solving the problem in such a quick and hassle-free way. Needless to say I’m more than impressed with your customer service. It’s not very often that I have a pleasure to deal with a company as customer-focused as yours.As a small “thank you” from my side I’m sending you a photo that involves one of your products;) It was taken in Salar de Uyuni/Bolivia during my four-month cycling expedition to South America in 2010.Best regards,Maciej Swiatczak"      

Just a quick word from Dawie from www.picturemyplanet.com: Hallo all, This is just a quick note to thank you for the great products that you make and the fantastic service you give! Tina might remember sending out a pump for a dragonfly to me in Kenya. It was organised in a day and free of charge! Now, having traveled for a year relying on the same stove every day, I sent it in for a service because of some problems and once again received it back in record time and no money asked for! I don't often say this, but I wish other brands around the world could follow your example and I will be sure to include that statement in my next blog and the book I am just about finished writing. Thanks again, Dawie du Plessis