Here at First Ascent we try hard to help people out as quickly as possible when it comes to warranty issues, spare parts and general technical problems. By way of thanks, we often receive lots of grateful e-mails from people showing off bits of our kit in various exotic locations. This e-mail and photo from Maciej Swiatczak stood out in particular to us, enjoy!
"Hi Lindsay,
I have just returned to the UK (after cycling abroad for several weeks) and found out that I had received some replacement products for my faulty items. Thank you very much for solving the problem in such a quick and hassle-free way. Needless to say I’m more than impressed with your customer service. It’s not very often that I have a pleasure to deal with a company as customer-focused as yours.
As a small “thank you” from my side I’m sending you a photo that involves one of your products;) It was taken in Salar de Uyuni/Bolivia during my four-month cycling expedition to South America in 2010.
Best regards,
Maciej Swiatczak"
