FAQ:
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REPAIR & MAINTENANCE:

Therm-a-Rest products are not immune
from wear and tear. Punctures can occur.

The following accessories can be
purchased from Therm-a-rest Stockists.
Universal Repair Kit, Valve Kit

SERVICE CENTRE:

If you have a product which needs repairing
and which falls outside warranty please
contact servicecentre@firstascent.co.uk

A £15 charge is made for repairs.

Please ensure that the mat is clean before
sending it to us or an additional charge will
be made for cleaning it.

WARRANTY:

All Therm-a-Rest self-inflating products are
guaranteed without time limit against
defects in materials and workmanship.

Warranty does not cover normal wear,
punctures, abrasion, misuse, alteration,
abuse, taking apart of the product, damage
caused by improper care, accidents,
prolonged UV exposure or the natural
breakdown of certain materials over long
periods of time.

If you have a product which you believe is
defective and wish to claim under warranty

Return product to retailer where it was
purchased.

If original retailer is unable to help then
contact the First Ascent Service Centre.