Contact News About Home

The World's Best Outdoor Brands

TERMS AND CONDITIONS

Ordering

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us on either 01629 580484 or info@firstascent.co.uk before placing an order with us. You can also write to us at the address below. Calls will be charged at the local rate (BT customers only, other network providers may vary)

By placing an order via this website you are making an offer to First Ascent Online Ltd to purchase the goods detailed in your order upon the terms described in your order.

We will send you a confirmation that your order has been received once you have placed an order but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and First Ascent Online Ltd for the sale of products will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card/PayPal account will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are despatched to you. This does not affect your statutory rights.

Prices & Availability

Availability of goods and prices are subject to change without notice. A delivery charge will be added to your order value where appropriate. Please see our delivery terms.

All dates quoted for delivery are estimated delivery dates only and may be subject to change

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are intended only to give a general description of the products and are not intended to be binding.. Colour reproduction of the products is a close representation and we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Stock Availability

We aim to display all items in our current range on this website. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket

Your Right to Cancel

You have a right to cancel your order in writing within seven days of receipt and receive a refund of all charges. You will then need to return the item(s) to us by post. Parcels returned by post are returned at your own cost and risk and we highly recommend you use a recorded delivery service or similar.

Cancellations, Returns & Exchanges

We want you to be entirely satisfied with your purchase made from First Ascent Online Ltd and always strive to offer you excellent quality, value and service. If you find your purchase unsuitable for any reason, we will exchange it or refund the cost of the item. Please see our Cancellations, Returns & Exchanges policy for full details.

Returns can be made by posting the items and appropriate documentation to our returns address.

We aim to process your refund as quickly as possible but during busy periods this may take up to 7 days.

Prices

All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate

Disclaimer & Limitations of Liability

First Ascent Online Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither First Ascent Online Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of First Ascent Online Ltd or any of employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While First Ascent Online Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and First Ascent Online Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. While First Ascent Online Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

First Ascent Online Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. First Ascent Online Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with First Ascent Online Ltd. The entire liability of First Ascent Online Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

First Ascent Online Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Law and Territory

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.

Company Details

First Ascent Online Ltd

Units 2-7 Limetree Business Park

Matlock

DE4 3EJ

Company Registration Number 08393837

phone icon Call Back Live chat icon Live Chat